Privacy Policy

Last updated: December 10, 2024

Platform Privacy Notice

MyVisa operates as an educational platform and connection hub. We provide information resources and facilitate connections with qualified professionals. We do not provide direct visa services, immigration advice, or educational consulting. All professional services are provided independently by licensed experts in our network.

1. Introduction

MyVisa ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our educational platform, use our information resources, or connect with professionals through our network.

By using our platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you use our platform, we may collect the following information:

  • Name, email address, and phone number for platform registration
  • Date of birth and nationality for eligibility assessments
  • Educational background and academic interests
  • Study preferences and location choices
  • Profile information for connecting with education professionals
  • Communication preferences and language settings

2.2 Platform Usage Information

  • IP address and device information
  • Browser type and version
  • Pages visited and resources accessed on our platform
  • Time spent on different sections
  • Search queries and information requests
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following platform purposes:

  • Providing access to educational information and resources
  • Facilitating connections with verified education professionals
  • Personalizing information recommendations based on your interests
  • Improving our platform functionality and user experience
  • Sending platform updates and educational content (with your consent)
  • Ensuring platform security and preventing misuse
  • Complying with legal obligations and regulatory requirements
  • Maintaining quality standards for our expert network

4. Information Sharing and Disclosure

4.1 Professional Network Connections

When you choose to connect with professionals through our platform:

  • We may share your contact information with selected education professionals
  • Professionals may access your educational background and study preferences
  • All data sharing is done with your explicit consent
  • You maintain control over which professionals can access your information

4.2 Platform Operations

We may share information with:

  • Technology service providers who help maintain our platform
  • Analytics providers to improve our information resources
  • Legal authorities when required by law
  • Platform security services to prevent fraud and abuse

4.3 Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your platform experience and provide personalized content recommendations. You can control cookie settings through your browser preferences.

Types of cookies we use include:

  • Essential cookies for platform functionality
  • Performance cookies for analytics and improvements
  • Functionality cookies for personalized experience
  • Preference cookies for your settings and choices

6. Data Retention

We retain your personal information for as long as necessary to provide platform services and facilitate professional connections. Specific retention periods include:

  • User account information: While your account remains active
  • Professional connection history: 3 years after last interaction
  • Platform usage analytics: 2 years for improvement purposes
  • Legal compliance records: As required by applicable law

7. Your Rights and Controls

You have the following rights regarding your personal information:

  • Right to access and review your personal information
  • Right to correct inaccurate or incomplete information
  • Right to delete your personal information
  • Right to restrict processing of your information
  • Right to data portability
  • Right to withdraw consent for professional connections
  • Right to object to certain processing activities
  • Right to control communication preferences

8. International Data Transfers

As an international education platform, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Services

Our platform may contain links to external websites and services provided by education professionals in our network. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any external services you choose to use.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our platform, legal requirements, or business practices. We will notify you of any material changes by posting the updated Privacy Policy on our platform and updating the "Last updated" date. Your continued use of our platform after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with platform privacy matters, please contact us:

Privacy Team: privacy@myvisa.com

We will respond to privacy inquiries within 30 days of receipt. For urgent privacy matters, please indicate "URGENT" in your subject line.